FAQ

Everything you need to know.

From how each feature works to billing and trial details — find your answer below.

Website live chat

A chat widget that sits on the business website and answers visitors instantly, day or night. It knows the services, prices and opening hours, qualifies the enquiry and books the customer in — so a browsing visitor becomes a booking instead of leaving.

AI voice assistant

A natural-sounding voice agent that picks up calls and holds a real conversation — answering questions, capturing details and booking appointments. Choose American or British voices, and every call stays on-brand and on-message.

Missed-call text-back

The moment a call goes unanswered, the caller gets a friendly text in seconds — in the business's own tone of voice — before they try a competitor. 85% of missed callers won't leave a voicemail, so a text keeps the lead talking.

Instant enquiry replies

New website and advertising enquiries get an instant, personalised reply instead of waiting hours for a callback. It watches enquiries 24/7 and books people in while interest is still high — leads answered within 5 minutes are 21x more likely to convert.

Social media replies

Watches comments and messages across Instagram, Facebook, WhatsApp, TikTok, YouTube and LinkedIn, then drafts a personalised, on-brand reply. Post it in a tap or review it first — no comment or DM goes unanswered.

Automatic review replies

Warm, on-brand replies are drafted for every Google review — post with one tap or let them go out automatically. Every review gets a personal response in seconds, and replying to reviews can lift bookings by up to 12%.

Review requests

Every customer is asked for a quick thumbs up or down. Happy customers are guided straight to Google, while private feedback is captured before it ever goes public — protecting the business’s rating while growing it.